The best way to apply a credit to a customer will be to reduce or waive a Rent invoice item.  Depending on the specific situation and business preferences, we recommend using one of the following options:

Option 1: Edit an existing Rent Invoice Item
Use this option when the rent item being adjusted has already been added.
- Go to the customer’s Invoicing & Payments tab.
- On the rent item being credited, select ‘Edit’ from the Actions menu on the Rent line item.
- Enter the reduced price (Rent minus the credit amount) in the ‘Price’ box.
- Edit the Invoice Line Item Description to note the credit if needed before saving.

Option 2: Add Custom Rent
Use this option when the rent item being credited has not yet been added. 
- Go to the customer’s Invoicing & Payments tab.
- Click the blue ‘Add Rent’ button, and select ‘Add Custom Rent’.
- Enter the reduced rent amount in the ‘Sub Total’ box, then Save.

Option 3: Strikethrough Rent
Use this option when waiving rent.
- Go to the customer’s Invoicing & Payments tab.
- On the Rent invoice item being waived, select ‘Strikethrough’ from the Actions menu.

Please note - if a customer is set-up for autocharge - adjust the next run date to the following month, and then process a manual charge by going to Actions > Record a Payment to adjust for the credit that was issued.