How To Articles

Getting Started

You've signed up. Now what? Step by step instructions and best practices for using Unit Trac.

Create an iPhone or iPad Shortcut

How to add Unit Trac to your iPhone apps.

Create an Android Shortcut

How to add Unit Trac to your Android home screen.

Getting Set up to Process Credit Cards

Take the first steps to automatically charging cards monthly.

Add Credit Card Information to an Existing Lease

Set up automatic charging or a one-time charge for current customers.

Create Custom Notes on Invoices and Receipts

Easily make announcements to all of your customers.

Record a Payment - Individual Payments Per Customer

Getting paid is important. Recording the payments is equally as important.

Add Units

Have you expanded your facility? Learn how to add new available units to Unit Trac.

Issue a Refund

Return a deposit or any miscellaneous amount.

Can I add a logo to my receipts and invoices?

Step-by-step directions for adding your logo to different documents.

Starting a new lease

New and improved!

Email a Document to a Customer

Save the stamp!

Invite or Reset Customer's Account/Password to the Customer Portal

Send your customers an invitation to manage their account online.

Can my customers make online payments?

Unit Trac offers the customer portal to make it easy for your customers to do business with you.

Prorate first month's rent

Let Unit Trac do the math for you!

Can I be notified when a customer should be locked-out?

Step-by-step instructions for enabling the lock-out notification feature.

Edit My Map

Tweak your facility map or add new units.

Transfer a Customer to a New Unit

Need a smaller or bigger unit? No problem.

Can I add notes to a lease?

Keep track of information that is related to a lease.

Can my customers electronically sign a lease?

Unit Trac offers the ability for customers to electronically sign your lease agreement.

Edit a Payment

Need to edit the payment amount or paid through date?

Can I track gate codes, keys or locks?

Learn how to easily keep track of gate codes, keys and lock numbers.

Rent increase - Adjust Standard Pricing

Adjusting your prices? Follow these instructions to update.

End a Lease

Your customer moved out. Now what?

Can I cancel or resend a lease for eSignature?

Change of plans? Customer lost the original email? No problem.

Add custom lease fields

Want to capture additional information on your lease?

Reports, Reports, Reports

Find out what is happening at your facility.

Manage a Wait List

Tired of misplaced post-it notes and random sheets of paper?

Automatically Send Receipts to Customers

Never forget to send a receipt again.

Attaching Documents and Pictures to a Lease

Don't Fuss with Keeping Copies of Supporting Documentation

How do I delete a credit card on file?

Deleting cards on file is simple.

Understanding Invoice Item Terms & Functionality

Managing the invoice is simple.

Record a Payment - For Multiple Customers at Once

Recording multiple payments through the Batch Payment Recording can help speed up your administrative work.

Creating invoices for upcoming rent

Want to invoice customers a few days early? Read on.

How do I deal with a Stripe Dispute

If you've had a customer dispute a charge, this will help you through the process

Starting a new Lease - eSignature

How to send a customer a new lease electronically

Transfer a Deposit to a Different Unit

Renting Another Unit or Transferring Units.

Handle a Returned Check or Insufficient Funds

Easily Correct Your Accounting Records

Best Practices for Accurate Record Keeping.

What Is the Paid Through Date?

Selling Your Facility? Transfer the Unit Trac Account to New Owners.

It's Simple to Make the Change.

Can I check my work?

Some ways to spot check your work.

Can I add fees besides the rent?

Electricity, Credit Card Fees or Anything That You Need to Charge a Customer Besides Rent.

Can't find your answer?

We're here to help. Get in touch with us and we'll get back to you as soon as we can. Contact us